Below are some TV interviews that I've coordinated and/or acted as company spokesperson.
WKYC-TV Channel 3 Cleveland Interview - July 26, 2011
An Akron-area woman has nothing left after flooding damaged her home so severely, she's not allowed to go back inside. But in the midst of all her troubles, she says she's most upset by how a local cable company has treated her.
"About 3 o'clock in the morning, it started raining really hard," Terri Potts describes last Tuesday's storm. With a boom and a rush of water, Terri found herself in danger.
"I got downstairs. All I could think about was my keys, my pictures, my kids. And a gentleman came to get us out because the walls were caving in."
Terri says it's like a tidal wave hit the side of her building, leaving a hole the entire length of the townhouse. Her ceilings and walls caved in. Nothing inside Terri's apartment was salvageable.
After a sleepless night, Terri called Time Warner Cable to cancel her service.
"I was crying for like two hours while I was talking with them. They were telling me how I have to retrieve the DVR box, go up to Midway Plaza, show ID and show them some sort of proof that I did not destroy the DVR box."
Otherwise, Terri would be fined $200 for not returning the equipment. But her home is condemned. She can't even get inside to see if the DVR box still exists.
Customer service called her again Monday, asking why she shut off cable.
"I said, I'm done talking. If you have anybody that cares and that gives a crap about us, and I gave them my number and told them to call. And I received no phone calls."
The one thing Terri did receive: A bill for $107 to cover next month's cable service.
We called Time Warner Cable to see why Terri was having to jump through hoops and why she was being charged so much money.
"I don't know what was told to her over the phone, but what I can tell you is that she's obviously been through a lot already and we're sympathetic to her case, to her situation, we definitely want to work this out for her," says Travis Reynolds, with Time Warner Cable.
Reynolds says, typically, a renters, homeowners or flood insurance would cover the damaged equipment.
But in Terri's case, she had renters insurance. The landlord who owned her building didn't have flood insurance. Nothing is covered.
Time Warner representatives told Channel 3 News they would work with Terri to help her situation, although they wouldn't tell us exactly how they would help her.
Terri says she's not keeping her fingers crossed. Any help now might not be enough for this overwhelmed customer.
"Damage is done. But you know what, from every person I talked to on the phone that didn't believe me, I want an apology."
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WKYC-TV Channel 3 Cleveland Segment - July 1, 2011
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WEWS-TV Channel 5 Cleveland Interview - May 3, 2011
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WEWS-TV Channel 5 Cleveland Interview - March 15, 2011
